A: Here is our return policy
Bounceland™ is committed to ensuring customer satisfaction. From providing high quality products with the highest safety standards to top-notch customer service, we have built a fine reputation all over the world. Here is our return policy:
Items need to be approved before returning. Please contact us by email at firstname.lastname@example.org to obtain a return authorization number. In the email, please indicate:
- Reason for return
- Order number
- Name and address
Situations for returning:
- Unopen package- You can return for full refund within 30 days. Buyer is responsible for return shipping charges. Please use trackable carrier. Buyer is responsible if item is lost or damaged in transit. If buyer wants to take advantage of our UPS shipping discount, email us a request and we will provide an estimate for the return label.
- Open package, not manufacturing defects – Once our item has been inflated, we can no longer sell it as new. Products returned must be in acceptably clean condition. Buyer must inform us within 30 days. Buyer is responsible for:
- Restocking fee of 15%. ( Covers inspection, change of new box, repacking)
- Return shipping by trackable carrier. If buyer wants to take advantage of our UPS shipping discount, email us a request and we will provide an estimate for the return label.
- All returns must be accompanied by a return authorization number.
- All returns must be made in original or comparably sized box as any oversize charges are the responsibility of the buyer.
- Buyers are responsible if item is lost or damaged in transit.
- Manufacturing defect found on bounce house (body only) - Our bounce house/ water slides have a 90 day limited warranty.
- Buyers need to attach and send pictures of the defective area by email to email@example.com. . Please include your order number and name.
- After a careful review by our specialized staff, we will send you a determination by email within 24 hours.
- If a replacement is deemed necessary, you will receive instructions for replacement at no cost.
- Blower replacement – Our blowers have a one year manufacturer warranty.
- Please follow instructions to reset the blower or change to a different outlet to restart the blower.
- If blower still won’t turn on, you will be sent instructions for replacement at no cost.
- Please include your order number and name in your email to firstname.lastname@example.org
- Product service after warranty period is over – The manufacturer will not replace items after the warranty period because their lab testing has shown this to be the most reasonable period for these products. However, by following the proper guidelines when in use, our products have proven to be very long-lasting. If your item is damaged after the warranty period, we will be here to help you with questions about repair or re-purchasing at a discount. If the same item is no longer available, we can suggest a similar item which can be operated with your blower model.
Please be confident in Bounceland™ products, our company has been producing quality bounce houses and water slides for over 16 years.